Do we have a Website?

www.MaloneFootandAnkle.com

How do patients "Like Us" on Facebook?

http://www.facebook.com/pages/Malone-Foot-and-Ankle-LLC/263691203683247

How do people follow us on Twitter?

http://twitter.com/DrMMalone

Does the patient need to bring their insurance card(s) every visit?

Yes. It is our policy that the insurance card(s) must be presented at every visit.

Why do they need to show insurance card(s) on every visit?

Unfortunately we have had patients in the past that have failed to update us when their insurance has changed. By presenting the card at every visit we can confirm, and have on record, with the patient that the information they are giving us is current and valid.

Can a patient return after their visit with their insurance card?

No. The card must be presented before services are rendered. Insurance cards will not be accepted after the visit.

What if the patient has not received their card from their insurance carrier. Can they still be seen?

Yes but as a self-pay patient. The patient should only schedule an appointment if they have their insurance card or can present a temporary card. If they do not have their card they will be responsible for the charges.

Do we participate with all insurance carriers?

No. We are Out-of-Network on some insurance plans. For those plans we do not accept assignment. The patient will be asked to pay for all services rendered that day. We will file the claim to the insurance carrier who will then reimburse the patient what was allowed. The reimbursement may not be the full amount of the claim filed.

Do we accept Medicare Replacement or Medicare Advantage plans?

Yes. As a Medicare provider we do participate with Medicare Replacement plans and will accept Medicare rates for those plans.

When is the COPAY collected

The copay is collected prior to the patient being seen by the physician

Do we accept credit cards?

Yes we accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS, We also take Applepay.

Do we accept payment over the phone?

Yes we will accept credit card payments over the phone.

What is the difference between the Charge Amount and the Allowable Amount?

The charge amount is what we bill for our services. The Allowable is what the insurance carrier allows for the services rendered based on the providers contract.

What is the difference between a COPAY, COINSURANCE and DEDUCTIBLE?

a) The Copay is the amount a patient pays each time medical service is accessed and is collected prior to services being rendered.
b) Coinsurance is the amount of the allowable charge the patient is responsible for.
c) A Deductible is the amount of expenses that must be paid out of pocket before an insurer will pay benefits.

When is a patient considered late?

A patient is considered late 15 minutes past their scheduled appointment time. After 15 minutes the patient is considered to have missed their appointment.

Is there a fee charged for missed appointments?

Yes, a $75 missed appointment fee is charged.

Can a patient return a Cam Walker or Surgical Shoe?

No we do not accept returns on Cam Walkers or Surgical Shoes. They are non-refundable products. Do not let the patient leave the product at the frontdesk.

If a Medicare patient wants to pay for services out of pocket can we accept payment and not file the claim?

No. The Social Security Act has a mandatory claims submission requirement. If a service would normally be covered by Medicare then the provider must submit the claim. If the service is not normally covered the patient may sign a ABN and be charged for the service directly.

What Insurances do you participate with?

• Medicare
• United Healthcare
• Aetna
• Anthem
• HealthSpring
• Alliant Health Plans
• Health Partners
• Tricare

We are out of network in the following Insurance plans

• HUMANA PPO
• CIGNA PPO
• HUMANA HMO
• CIGNA HMO
• Curative

We currently do not participate with the following insuances

• Medicaid
• PeachState
• HUMANA HMO
• CIGNA HMO
• UMR
• VA

When is my next appointment?

Find Next Appointment